Free help desk and contact center

Communicate with your customers through live chat, e-mail, social network, or instant messaging app in real-time with ease.

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Bitrix24.CRM + Instagram

This official integration allows you provide a native shopping experience to your customers while you can manage all the interactions (including payments) directly inside Bitrix24.

Bitrix24 + Facebook

Connect your Facebook profile to our Contact Center and reply to messages from your clients directly in Bitrix24 Messenger.

Bitrix24 + WhatsApp

Give your clients more options to connect with your business by enabling the WhatsApp widget on your website.

Bitrix24 CRM contact-center
Bitrix24 CRM contact-center
Bitrix24.CRM + Instagram = More Sales

If you’re using Instagram to sell your products/services online, this integration will take your sales to a whole new level.

Official integration

Connect your Instagram profile with just a few clicks and start scaling your business across Instagram like you never could before.

Smooth shopping experience for your customers

Your customers can shop your products, make orders, and pay for them without leaving the app – all inside Instagram.

Smooth sales experience for you

Manage the whole sales process inside the Bitrix24 CRM: reply to DMs, share product images, and send payment links.

Rules, routing, and conversation transfers

Use the default settings or create a custom set of rules to manage, route, and distribute customer chats among your team members.

Ratings by customers and supervisors

Every conversation can be rated by a customer and/or your team supervisor. The data is shown in the Contact Center.

Canned replies

Create a set of canned replies to be used to keep customers on hold when your customer support team is not available.

Bitrix24 CRM contact-center
Bitrix24 CRM globalnet
Enhanced VoIP telephony solution

Bitrix24 telephony features call tracking, routing, forwarding, screening, transcription, recording, and so much more.

Integration with Bitrix24 CRM

Calls can be recorded and added to deals in CRM. Incoming calls are forwarded to a sales rep responsible for a particular lead.

Advanced telemarketing

You can run an automatic dialer, install a callback widget on your website, send callback requests, use voice broadcasts and SMS.

Improve customer service

Connect your Facebook, Instagram, Skype, WhatsApp, and other accounts to provide faster and better customer support.

Manage your social media profiles from Bitrix24

All your customer interactions done, stored, and analyzed via a single dashboard. It’s more convenient than a convenience store.

Analytics and stats

Measure activity by channel, by day/time, average response time, customer satisfaction, and peak load for your customer support specialists.

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Bitrix24 CRM contact-center
Classic helpdesk

Connect your mailboxes to Bitrix24 Contact Center in one click to receive and manage all your emails in one place.


Run SMS campaigns by easily sending promotional text messages to contacts from your customer base.

Voice calls

If you have office/cloud PBX or SIP-trunk, you can rent a SIP connector to make free phone calls and pay just for the outbound calls at your current rates.

Over 9.000.000+ organizations use Bitrix24 on a daily basis.