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As GLOBALNET® our services for Bitrix24:

  • Setup-  Installation on servers. Only for on-premise versions.
  • Configuration–  General configuration for corporate and users.
  • Customization– Customization for workflows and data structures.
  • Trainings-Basic user and Administrator level training
  • Automation- Workflow automation
  • Technical support – Periodic or continuous monitoring, backup, and technical support services
  • Consultation– Process consultancy, analysis, workflow diagrams preparation services
  • Apps support – Support and consultancy for the use of applications that extend the capabilities of the releases
  • Data Exchange, Data Transfer – Streaming data from other sites
  • Integration – Integration with Telephone, PBX, VOIP, SMS, E-Mail or various other special applications
  • CRM, BPM Optimization-Optimization of the established structure
  • Performance Audit – Detecting hardware and software problems, customizing the solution and settings
  • Virtual or Cloud Server –Virtual Server rental and technical support services
  • Large Projects – Large-Scale Intranet/Extranet and Big Data Networks– Solutions for comprehensive projects
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USER AND EXECUTIVE (ADMIN) TRAININGS

  • After the detailed installation process is completed, our Bitrix24 expert team provides comprehensive training on the use and management of Bitrix24 to your employees and managers, depending on your preference.
  • Detailed information about our trainings is given below and can be given in specially structured trainings according to the project.

Bitrix24 TRAININGS

EDUCATIONAL LEVELS

  • End User/Employee Training (Contributer) (4 Hours)
  • Advanced User/System Administrator Training (Power User) (6 hours)
  • On-Prem Admin Training (4 hours, for IT Administrators)

NUMBER OF PARTICIPANTS

  • Our trainings can be given on-site, online or hybrid.
  • End User trainings can be given in groups up to 10 – 50 people.
  • Advanced user / system administrator trainings can be given in groups up to 2 – 4 people.
EDUCATIONAL CONTENTS End User Training
  1. SECTION : Bitrix24 Modules (2 Hours)
 Interface Introduction User Profile Module
  1. Filling in user information
  2. Themes and language settings
  3. Configuring notifications
  4. Password change – 2-factor security
  5. Access to personal tasks, productivity, uptime information
  6. Installing mobile and desktop applications
  7. Search across Bitrix
  8. Help and FAQ module
  News Feed (Feed) Module
  1. Announcements
  2. Surveys
  3. Event and task creation
  4. Announcements
  5. Transactions (Permission request, expenditure request, etc.)
  Chat and Video Conferencing Module Working Groups Module
  1. Group Creation (Study and Project Group) and Case Study
  2. Submodules of Working Groups (task, drive, correspondence, announcement, etc.)
  3. Difference Between Open Group and Closed Group
  4. Difference Between Project Group and Working Group
  5. Intranet and Extranet Users Concept and Case Study
  6. Properties of a Group
  7. In-Group User Permissions
Tasks and Projects Module
  1. Creating a Task and Case Study
  2. Concepts in Missions
  3. Views in the Tasks Module
  4. Reports in Missions
  5. Project groups
  6. automations
Calendar Module
  1. Adding a New Event to the Calendar
  2. Individual Calendar / Company Calendar
  3. Outlook and Google Calendar Integration
Drive Module
  1. File Upload
  2. Individual Driver / Company Driver
  3. working with documents
  4. File sharing (link sharing)
Mail (Webmail) Module
  1. Mail Integration
  2. Opening Task from Mail
  3. Creating a New Lead from Mail
  4. Mailbox settings
  5. Options to link emails to CRM
  6. Sending e-mails from within the card and with automation in the CRM module
  7. Email marketing
CRM Module
  1. Disclosure of CRM Entities; LEAD – Lead, DEAL – Agreement, COMPANY – Corporate Client, CONTACT – Individual client or contact point
  2. Searching and filtering in the CRM Module
  3. Display modes of CRM assets (List, Kanban, Calendar)
  4. Customization of CRM entities (Creation of user data fields)
  5. CRM Process Design and Automation Rules
  6. CRM Settings (Currencies, Taxes, Locations, Addresses, Product custom fields, etc.)
  7. Adding Product Concept and Product Catalog
  8. Using CRM Reports
  1. SECTION: Q&A and Evaluation (2 Hours)
Advanced User/System Administrator Training
  1. SECTION: General Settings and Modules (2 Hours)
Interface Introduction User Profile Module
  1. Filling in user information
  2. Themes and language settings
  3. Configuring notifications
  4. Password change – 2-factor security
  5. Access to personal tasks, productivity, uptime information
  6. Installing mobile and desktop applications
  7. Search across Bitrix
  8. Help and FAQ module
  News Feed (Feed) Module
  1. Announcements
  2. Surveys
  3. Event and task creation
  4. Announcements
  5. Transactions (Permission request, expenditure request, etc.)
  Chat and Video Conferencing Module Working Groups Module
  1. Group Creation (Study and Project Group) and Case Study
  2. Submodules of Working Groups (task, drive, correspondence, announcement, etc.)
  3. Difference Between Open Group and Closed Group
  4. Difference Between Project Group and Working Group
  5. Intranet and Extranet Users Concept and Case Study
  6. Properties of a Group
  7. In-Group User Permissions
Tasks and Projects Module
  1. Creating a Task and Case Study
  2. Concepts in Missions
  3. Views in the Tasks Module
  4. Task Import and Export
  5. Reports in Missions
  6. Project groups
  7. automations
Calendar Module
  1. Adding a New Event to the Calendar
  2. Individual Calendar / Company Calendar
  3. Calendar Permissions
  4. Outlook and Google Calendar Integration
Drive Module
  1. File Upload
  2. Individual Driver / Company Driver
  3. File Permissions
  4. working with documents
  5. File sharing (link sharing)
Mail (Webmail) Module
  1. Mail Integration
  2. Opening Task from Mail
  3. Creating a New Lead from Mail
  4. Mailbox settings
  5. Options to link emails to CRM
  6. Sending e-mails from within the card and with automation in the CRM module
  7. Email marketing and Segment Usage
Employees Module
  1. The Importance and Creation of a Hierarchical Structure
  2. Supervisor concept and features
  3. Adding Users
  4. Determining the System Admin
System settings
  1. Company Name, Working hours, LOGO, holidays etc. making settings
  2. Setting the portal URL
  3. Adjusting Work Start and Job Report settings
  4. Information about On-Prem Admin panel settings (On-Prem Admin Training is also provided)
  1. SECTION: CRM (2 Hours)
  CRM Module
  1. Disclosure of CRM Entities; LEAD – Lead, DEAL – Agreement, COMPANY – Corporate Client, CONTACT – Individual client or contact point
  2. Searching and filtering in the CRM Module
  3. Display modes of CRM assets (List, Kanban, Calendar)
  4. Customization of CRM entities (Creation of user data fields)
  5. Import and export of CRM Assets
  6. CRM Process Design and Automation Rules
  7. CRM Settings (Currencies, Taxes, Locations, Addresses, Product custom fields, etc.)
  8. CRM Permissions (Roles, authorization levels, assigning roles to users and departments)
  9. Adding Product Concept and Product Catalog
  10. Working with Document Generator Form Creation (Sample Study)
  11. CRM Form Design
  12. Website Widget Design
  13. Design and Use of CRM Reports
  14. CRM Analysis (Analytics, Start, Sales Funnel)
CRM Marketing Module   Applications Module   Workflow Automation Module   Contact Center Module  
  1. Social Media integration
  2. Open Channels settings
  3. Wazzup Integration
  4. SIP Telephony Integration
 
  1. SECTION: Q&A and Evaluation (2 Hours)
Bitrix24 CRM Özelleştirme hizmeti

PROCESS DESIGN AND CUSTOMIZATION

SETUP

  • As GLOBALNET, we aim to deliver the Bitrix24 package you have chosen, ready to use.
  • Pre-installation of your Bitrix24 CRM application is carried out by our expert team.
  •  All processes after the pre-installation process are analyzed and designed specifically for your company.
  • First, the basic configurations of your company are completed.

Custom design

  • After the completion of the basic configuration phase, as GLOBALNET, we prepare custom workflows in line with your special demands and integrate them into the Bitrix24 CRM application. 
  • Thanks to these specially designed business plans, we make your business processes the most efficient and easily manageable for your company.

Custom tools

  • After the completion of the basic configuration phase, as GLOBALNET, we prepare custom workflows in line with your special demands and integrate them into the Bitrix24 CRM application. 
  • Thanks to these specially designed business plans, we make your business processes the most efficient and easily manageable for your company.
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CONFIGURATION AND DATA MIGRATION

We transfer all your company or personal data to Bitrix24. “What is data transfer and how is data transfer done?” These questions are among the questions that come to minds of companies that want to transfer their business processes to Bitrix24 CRM application.

The transfer of data or software in the current system to different systems or software is called data transfer. 

Although it differs according to the sectors, data is of great importance for all companies. During the transfer of many different information and documents such as acquired data about both employees and customers, orders, offers, potential customers, security vulnerabilities should not occur, documents, information or files should not be lost. 

There are factors to be considered before data transfer and adaptation. First of all, the data sources within the company and the data created by these sources should be determined.

 Preliminary studies on which and how much of these data should be used in the new system, how to integrate different sources and how to create a relational data structure should be analyzed accurately and completely. 

Bitrix24 combines many functional features so that you can easily configure your company or business needs. In addition to customer relationship management and business process management, you can also manage and transfer your data with Bitrix24 CRM applications.

What Kind of Data Can Be Transferred With Bitrix24 CRM?

Customer databases (e-mails, business cards, company information, phone information, etc.),

Getting customer current information from another application,

Extracting data from your own website or from another website,

You can also receive migration service from our company when switching from Bitrix24 Cloud version to Self-Hosted version.

With Bitrix24 CRM solutions, you can use data more effectively in business processes and turn your investments into profits with this data. With Bitrix24, you can import or export your existing data in a very short time.

 Considering all these, a detailed study, observation and analysis is required before data transfer and adaptation takes place. With its expert and experienced team, GLOBALNET continues its efforts to transfer your company data securely and irresponsibly and adapt it to the new process. 

For answers to all your questions about Bitrix24, you can contact us and request support from our expert teams. With its reliable, easy-to-use and functional features, Bitrix24 offers you much more than an ordinary CRM application.

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CONSULTING

Consultancy service

  • Using the Bitrix24 app,
  • Improvements to be made in the package you are using,
  • As the GLOBALNET family, we offer you Consulting Services on all matters, including the improvements you want to make in your business processes.

Choosing the Right Product

  • As GLOBALNET, we perform technical analysis of your work and business processes.
  • As a result of the analysis, we determine the right Bitrix24 solution for you.
  • Thus, you can have a CRM solution that meets all the needs of your business activities at the lowest cost.
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SOFTWARE DEVELOPMENT/INTEGRATION

GLOBALNET provides integration of third party applications that will increase your productivity with BItrix24. Our company, which provides uninterrupted Bitrix24 training and support services at any time, also has a team specialized in Bitrix24 API integrations.

 The Bitrix24 platform is structured to make workflows and business processes more functional and has an open API (Application Programming Interface) that allows users to develop cloud intranet solutions. 

API is the interface that allows the use of any application’s functions by remotely accessing them. API integration is the ability to connect many different applications to each other. 

Adding a new application to your Bitrix24 account and managing and tracking all your processes from one place is extremely easy.

With Bitrix24 you can integrate your own applications. You can integrate the products and information in your e-commerce site, accounting and erp software into Bitrix24; You can track sales, invoicing and customers from a single place. Bitrix24 API; 

– CRM,

 – Working groups and projects,

 – Data storage,

 – Notifications and activity streams, 

– Tasks, – Users and departments,

 – Calendars, 

– On for phone modules. 

Being able to manage your works and different processes in one place allows you to save both time and labor. For example, with Paraşüt API integration, you can receive, manage and track your invoices via Bitrix24. Integration of different accounting programs with Bitrix24, that is, accounting integration, is one of the most frequently preferred transactions by many companies.

Example API integrations

Logo integration,

SAP integration,

Integration with other online stores,

T-soft integration,

Ideasoft integration etc.

Software and Hardware Integrations and Installation

SMS Services

Telephone, IP Telephony, Virtual Switchboard, Call Center Integrations

Integration with Finance/Accounting ERP Software

Integration with Different Types of Applications Software

Data exchange over different devices within the framework of ioT/M2M Technologies

Working in separate programs can often be a waste of time and effort for companies. With Bitrix24, an integrated organization, it’s easy to run all your business from one place!

Bitrix24 API integrations that will help your company to make your business easier, faster and more manageable from a single source, are safe with GLOBALNET value-added services! It is our top priority that our customers’ business management processes become more functional and that they are satisfied with the service they receive in this regard.

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TECHNICAL SUPPORT/CONSULTATION

After the installation and training of Bitrix24 products, we provide technical support services with different features so that our customers can feel safe. With these agreements, permanent solutions will be offered to all your problems within the usage period.

You can also request regular  Bitrix24 updates (updates or upgrades) from GLOBALNET.

Monthly / Hourly Limited Technical Support / Consultancy Services

Monthly hour limits are determined according to demand.

Includes standard remote access (e-mail, online chat, telephone, video call) technical support services provided for the product.

Technical support requests are analyzed, informed, resolved or forwarded to Bitrix24, the company that developed the product, within 3 (three) business days after the CUSTOMER sends them to GLOBALNET by Email/Technical Support Request Form/Telephone.

Technical support services;

  • Answering what – where – how to do questions,
  • Customization of Bitrix24 standard features on demand
  • Elimination of system problems that do not require customization / integration,
  • Making system settings,
  • It covers the services of eliminating errors related to existing processes.

The support to be provided is limited to the standard features of the Bitrix24 product (features on the bitrix24.com site).

 

GLOBALNET Support Channel Technical Support Services:

Answering questions about Bitrix24 product usage, making system settings, providing support by the GLOBALNET expert team in the negotiations to be held between Bitrix24 and the customer on issues within the scope of second-level support.

Support topics:

  • Answering and solving questions about Product General Settings,
  • Answering questions about the Product Company Hierarchy and regulations,
  • Answering and solving questions about Product User Settings,
  • Answering questions about the Product CRM Module,
    • Questions about CRM Processes
    • Questions about CRM Permissions and automation rules
  • Answering and solving questions about the Product Tasks Module,
  • Answering and solving questions about the Product Groups and Projects module.

 

Bitrix24 Support Channel Technical Support Services:

It is the support received by opening a request from the live support channel in the product interface and is provided by Bitrix24 Technical Support experts.

By providing access to the system by Bitrix24 technical support specialists, who are not within the scope of GLOBALNET;

  • Uninstalling the modules
  • re-establishment,
  • Editing table/module settings,
  • It covers topics such as making corrections to the code.

 

Technical Support Service Subjects and Conditions:

  • Technical Support service is provided on the condition that you have an ACTIVE and valid Upgrade / Maintenance license.
  • Customers who do not have an active license are offered a license separately and the cost will be borne by the customer.
  • In the event that the Technical Support Service exceeds the monthly determined hourly limits, GLOBALNET will continue to provide Technical Support Service and the invoicing of this additional service is subject to mutual written agreement of the parties.
  • If it is decided to bill the additional service, the additional service fee will be determined by mutual written agreement of the parties.
  • All services are provided when there is an active maintenance license and proper network access is provided, license costs are at the customer’s expense.
  • Services are provided by e-mail, video conferencing, telephone, remote access (VPN/SSH), on-site service is not included in the scope and is subject to additional agreement.
  • Bitrix24 Technical Support services are offered by GLOBALNET expert teams within the framework of project, product (cloud or on-premise) type and customer demands.
  • All technical support service agreements with GLOBALNET do not include new process design, software development and integration requests, software code development or bug fixes on the code. Such requests are also covered by the agreements to be made.
  • GLOBALNET does not commit to technical support for problems caused by Bitrix24 products.
  • Bitrix24 is limited to the standard features of the product (features on the bitrix24.com site). Requests such as adding new features or changing existing features of Bitrix24 are not included in the scope of technical support.